CONTACT USTo speak with Customer Service, please call 1-877-NYT-6841 (1-877-698-6841) or e-mail support@nytwineclub.com. Shipping Please see our Shipping Policy page for details on states served, shipping rates and policies. Guarantee We offer a satisfaction guarantee on every wine. If you’re ever not satisfied for any reason, please let us know and we'll notify the licensed retailer in your state to replace your wine (subject to applicable laws of the retailer's state). Replacements In the event that your wine shipment is ever damaged, please discard any broken or leaking bottles and contact us and we'll arrange for the licensed retailer in your state to send you a full replacement. Cancellation If you wish to pause or cancel your ongoing Wine Club shipments, please contact us. Note that a Wine Club shipment already in progress cannot be cancelled or refunded. Legal You must be at least 21 years of age to purchase or receive wine, and a person at least 21 years of age must be present to sign for your delivery. Payment Your credit card will be charged at the time of each wine shipment. We accept American Express, Discover, MasterCard and Visa. We authorize the card, and your payment is made directly to the applicable licensed wine retailer. You’ll receive an e-mail when your wine ships, so you’ll know when to expect it. About Global Wine Company The Times has carefully chosen Global Wine Company, Inc. to operate the wine club for our readers. Global Wine Company has been running branded wine clubs for over 5 years. Global Wine Company's panel of wine experts samples wine on a daily basis to select the best wines for members of The New York Times Wine Club. Thousands of wines from around the world are tasted every year and the selection process used by us ensures that the wines selected are of high quality and value for our members. |
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Global Wine Company, Inc. NYT Wine has chosen Global Wine Company and its panel of experts to select the wines and operate the club on our behalf. The Wine Club is operated without the participation of the Times wine critics or other members of the newsroom. All wine sales are made by a licensed retailer in compliance with state laws and the licensed retailer assures all involved that it fully complies with all states laws applicable to it. All credit card payments will be facilitated by Global Wine Company, Inc., located at 1401 Los Gamos Dr. #220, San Rafael, CA 94903, with the exception of orders shipped to Texas, which will be sold by Texas licensed Winery ITO Wines, LLC, located at 16760 Hedgecroft Drive Suite 608, Houston, TX 77060 Phone:(707) 234-4747. Due to state laws, wine can be purchased only by adults 21 years and older. See shipping policy for states served.