Frequently Asked Questions


About

  1. What is The New York Times Wine Club?
  2. What is The New York Times Wine Club’s relationship to Lot18?
  3. Who is the seller of the wine?
What is The New York Times Wine Club?

Our Wine Club is a great way to learn about wine from various regions found all over the world. You will receive 6 bottles of wine in each shipment at your desired frequency: every month, every 2 months or every 3 months. We offer two club levels: Sampler for $90/per shipment which features everyday drinking wines and Reserve for $180/per shipment which features entertaining and cellaring wines. You will continue to receive 6 wines at your desired frequency for as long as you like. There are no membership fees, or membership cancellation fees, you only pay for the wine you receive.

What is The New York Times Wine Club’s relationship to Lot18?

The New York Times, where local law allows, has chosen L18 Holdings, Inc., and its panel of experts, to select the wines and operate the clubs on our behalf. The Wine Club is operated without the participation of the Times wine critics or other members of the newsroom. L18 Holdings, Inc. uses direct to consumer shipping permits and ships in accordance with direct shipping laws for sales to AZ, CA, CO, CT, GA, HI, IA, ID, IL, IN, KS, LA, MA, MD, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, SC, SD, TN, TX, VA, VT, WA, WI, and WV. For all other states, ALL ALCOHOLIC BEVERAGES PURCHASED FROM The New York Times Wine Club ARE SOLD IN THE STATE OF CALIFORNIA AND TITLE PASSES TO THE BUYER IN CALIFORNIA.

By joining forces, the two companies are able to provide you with an unprecedented level of savings, service and selection. To visit Lot18, click here.

Who is the seller of the wine?

The wine is sold to you under a L18 Holdings, Inc. license, which permits Lot18 to sell and ship wine. Each subsequent shipment of wine is also sold to you under this license.

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Membership

  1. How can I become a member of The New York Times Wine Club?
  2. How often will I receive wine shipments?
  3. How do I know I’m getting the right wines for me?
  4. What is the difference between the Sampler and Reserve wine clubs?
  5. Can I subscribe to both the Sampler and Reserve wine clubs?
  6. Can I change my club tier after I've signed up?
  7. Am I obligated to continue with The New York Times Wine Club for any length of time?
  8. Do I have the option to cancel at any time?
  9. How can you offer such low prices on fine wine?
  10. What is your privacy policy?
How can I become a member of The New York Times Wine Club?

To become a member of The New York Times Wine Club, simply register here.

How often will I receive wine shipments?

After enrolling, your first shipment of wine will be processed right away. You will continue to receive shipments of wines at your desired frequency for as long as you like. You can modify your shipping dates at any time via our website or by contacting Member Services. There are no forms to fill out, phone calls to make or emails to send. The wine comes to you automatically, unless you call to cancel.

How do I know I’m getting the right wines for me?

With over 100 years of combined experience, our wine curators apply the most exacting standards to every bottle they taste. Our other staffers also taste the wines and share their opinions, and only one out of every fifty bottles is selected from the thousands of wines our experts evaluate from around the globe. Therefore, you get only the best bottles, vetted by our wine curators and selected by our personalization technology to match your Wine Profile.

What is the difference between the Sampler and Reserve wine clubs?

The Sample and Reserve Wine Clubs are priced differently. The Sampler wine club is priced at $15 per bottle whereas the Reserve wine club is priced at $30 per bottle. Wines are selected for each club to reflect these prices.

Can I subscribe to both the Sampler and Reserve wine clubs?

You can only be subscribed to one club per account. If you want an additional subscription you can sign up for a new account.

Can I change my club tier after I've signed up?

At this time you cannot move between club tiers. If you have related problems or concerns please contact Member Services at support@nytwineclub.com.

Am I obligated to continue with The New York Times Wine Club for any length of time?

No, you have the option to cancel at any time, and you will not be billed further once you cancel. There is no penalty for canceling. How long you stay with us is entirely up to you.

Do I have the option to cancel at any time?

The New York Times Wine Club has a hassle-free membership cancellation policy. You can cancel your membership, for any reason, simply by calling member services at (877) 698-6841. Our call center is open Monday - Friday between 10 a.m. and 6 p.m. Eastern Time (certain holidays excluded).

Cancelling your membership will cancel any upcoming orders that have not yet been processed. Please keep in mind that orders cannot be cancelled once they are processed. Any orders processed before a membership cancellation is requested will still be shipped.

How can you offer such low prices on fine wine?

We live by a simple rule: To match you with the wine that suits your preferences and fits your budget. Many of the wines we sell were crafted by working directly with wineries and vineyards around the world, so as to eliminate the middleman and pass along the savings to you.

What is your privacy policy?

For each registered member, we collect the member's shipping address, email address, IP address and other information. The information we collect is used to customize the content and/or layout of our page for each individual member and is used by us to contact members regarding their accounts. This information is not shared with other organizations or vendors for commercial purposes without the member's consent. For more information about The The New York Times Wine Club's privacy policy, please visit www.nytwineclub.com/privacy

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Account Information

  1. How do I change my email preferences?
  2. How do I change the name or email address tagged to my The New York Times Wine Club account?
  3. What do I do if I forget my username or password?
  4. If I have a Lot18 account, how does it affect my The New York Times Wine Club account?
How do I change my email preferences?

You can change your email preferences by clicking the link at the bottom of your The New York Times Wine Club emails.

How do I change the name or email address tagged to my The New York Times Wine Club account?

You can change your email preferences by going to the "Account” page or by contacting member services at support@nytwineclub.com.

What do I do if I forget my username or password?

Please click the "Forgot your password" button under the sign-in box and we'll email you with your password reset instructions.

If I have a Lot18 account, how does it affect my The New York Times Wine Club account?

Not at all. If, for example, you change your email address or password for one account it does not affect the other.

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Feedback & Returns

  1. How can I provide feedback?
  2. Can I cancel my order?
  3. What if I refuse my shipment?
  4. How do I return my product?
  5. What do I do if my product is damaged?
  6. What do I do if I don't like my wine?
  7. Can I change my shipping address?
  8. Can I recommend products for The New York Times Wine Club to offer?
  9. I'm a supplier/producer and would like to see my products offered on The New York Times Wine Club. Who can I contact about this?
How can I provide feedback?

We welcome your feedback! Please email support@nytwineclub.com.

Can I cancel my order?

The New York Times Wine Club has a hassle-free membership cancellation policy. You can cancel your membership at any time, for any reason, simply by calling member services at (877) 698-6841. Our call center is open Monday - Friday between 10 a.m. and 6 p.m. Eastern Time (certain holidays excluded).

Cancelling your membership will cancel any upcoming orders that have not yet been processed. Please keep in mind that orders cannot be cancelled once they are processed. Any orders processed before a membership cancellation is requested will still be shipped.

What if I refuse my shipment?

If your order is undeliverable and is returned to us we will process the return and refund your card, minus any original shipping charges.

How do I return my product?

If you are unsatisfied with any wine that you received, please contact support@nytwineclub.com. If you have received a shipment and would like to return it, you can send your unopened wine to We Ship Express, 118 Aker Drive, Cobleskill, NY 12043 to receive a refund. Only complete, unopened shipments are accepted for returns. Please include the order number and your shipping address with the package so the return can be identified with your account. When we receive your wine, we will refund your card in full (minus any shipping charges) and notify you via email.

What do I do if my product is damaged?

We and our fulfillment partners take great care to ensure that your wines arrive undamaged. If you believe your shipment is damaged, please contact support@nytwineclub.com immediately so that we can determine an appropriate solution. We may request that you return the damaged product to us or provide us with a photo of the damage so that we can determine how to avoid issues of a similar nature in the future.

What do I do if I don't like my wine?

Everyone's tastes are different, and we want to make sure you only receive the wines that suit you. If for any reason you receive a wine that doesn't meet your expectations, just let us know and we’ll promptly replace it or credit you for it. To receive your replacement or credit, please contact support@nytwineclub.com.

Can I change my shipping address?

You may request changes to your shipping address up to one hour following your purchase. After one hour, it may not be possible to process a change, since our vendors are committed to shipping products as quickly as possible to ensure speedy delivery.

Can I recommend products for The New York Times Wine Club to offer?

Absolutely. Please email us at support@nytwineclub.com, and we'll be sure to forward your inquiry to our wine experts.

I'm a supplier/producer and would like to see my products offered on The New York Times Wine Club. Who can I contact about this?

Please email support@nytwineclub.com, and we'll be happy to get your information to our curators.

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Payment

  1. What forms of payment are accepted on The New York Times Wine Club?
  2. Can I buy over the phone?
  3. Is it safe to use my credit card to make purchases on The New York Times Wine Club?
  4. Where is the "CVV" number located on my credit card?
  5. Can I change my credit-card information?
  6. When will my credit card be charged?
  7. Will I be charged sales tax?
What forms of payment are accepted on The New York Times Wine Club?

The New York Times Wine Club accepts American Express, Visa, MasterCard and Discover.

Can I buy over the phone?

Our Member Services team will be happy to assist you in making a purchase over the phone. Please call (877) 698-6841.

Is it safe to use my credit card to make purchases on The New York Times Wine Club?

The New York Times Wine Club uses up-to-date, safe, secure technology to ensure that your personal credit-card information is not compromised. The information is encrypted and never stored intact.

Where is the "CVV" number located on my credit card?

On Visa, MasterCard and Discover cards, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number. On American Express cards, the four-digit CVV number is printed on the front of the card above the card account number.

Can I change my credit-card information?

You can change your credit-card information by visiting the “Account Settings” section of the site.

When will my credit card be charged?

Your credit card will be charged when you click on the "Send Me My Wine" button at the time of purchase.

Will I be charged sales tax?

The sales tax quoted at checkout is based on the shipping address you provide. The amount includes both state and local taxes, where applicable.

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Shipping

  1. How long does it typically take for orders to ship?
  2. Can I have a product shipped internationally?
  3. Should I ship to my home or work address?
  4. To which states does The New York Times Wine Club ship?
  5. Can I have an order shipped to a P.O. Box?
  6. Will I have to sign for my package?
  7. Are shipments insured?
  8. What if my shipment is not successfully delivered?
  9. Holiday shipping deadlines
How long does it typically take for orders to ship?

Wine orders typically ship via UPS or FedEx Ground within two to three days and will be delivered within 2 to 10 days, depending on your location.

Can I have a product shipped internationally?

At this time, The New York Times Wine Club's vendors can ship products only within the continental United States.

Should I ship to my home or work address?

We strongly recommend that you use a business address whenever possible when shipping wine, as someone 21 or older must be available to sign for the shipment. Wine cannot be shipped to P.O. boxes.

To which states does The New York Times Wine Club ship?

We ship to the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Vermont, Washington, Wisconsin, West Virginia and Wyoming.

Can I have an order shipped to a P.O. Box?

Unfortunately, wine cannot be shipped to P.O. boxes.

Will I have to sign for my package?

Someone 21 or older must be available to sign for shipments containing wine. Please note that if delivery attempts are unsuccessful and a shipment is returned to us we will process the return and refund your card, minus any original shipping charges.

Are shipments insured?

The New York Times Wine Club does not offer members the ability to purchase insurance on shipments at this time. If you receive a broken bottle or otherwise damaged order, please contact support@nytwineclub.com. Please take a photo of any broken or damaged products, as this may be required for us to file a claim with the carrier.

What if my shipment is not successfully delivered?

Our shipping partners typically make several attempts to deliver a shipment. If your order is undeliverable and is returned to us we will process the return and refund your card, minus any original shipping charges.

Holiday shipping deadlines

Order wine by 11:59 PM EST on the date listed for your state to ensure delivery by the holiday at the top of the column. Please note that these dates are subject to change due to extreme weather. We will do our best to communicate any deadline changes in advance.

State Hanukkah Christmas New Year's Eve
Alabama (shipping not available)
Alaska (shipping not available)
Arizona December 4 December 14 December 21
Arkansas (shipping not available)
California December 4 December 14 December 21
Colorado December 1 December 13 December 20
Connecticut December 5 December 15 December 22
Delaware (shipping not available)
District of Columbia December 5 December 15 December 22
Florida December 1 December 13 December 20
Georgia December 4 December 14 December 21
Hawaii (shipping not available)
Idaho December 4 December 14 December 21
Illinois December 1 December 13 December 20
Indiana December 4 December 14 December 21
Iowa December 1 December 13 December 20
Kansas December 1 December 12 December 19
Kentucky (shipping not available)
Louisiana December 1 December 13 December 20
Maine December 4 December 14 December 21
Maryland December 5 December 15 December 22
Massachusetts December 5 December 15 December 22
Michigan December 4 December 14 December 21
Minnesota December 1 December 13 December 20
Mississippi December 1 December 12 December 19
Missouri December 1 December 13 December 20
Montana December 1 December 13 December 20
Nebraska December 1 December 12 December 19
Nevada December 4 December 14 December 21
New Hampshire December 4 December 14 December 21
New Jersey December 5 December 15 December 22
New Mexico December 1 December 13 December 20
New York December 5 December 15 December 22
North Carolina December 4 December 14 December 21
North Dakota December 1 December 12 December 19
Ohio December 4 December 14 December 21
Oklahoma (shipping not available)
Oregon December 4 December 14 December 21
Pennsylvania December 4 December 14 December 21
South Carolina December 4 December 14 December 21
South Dakota December 1 December 12 December 19
Tennessee December 4 December 14 December 21
Texas December 1 December 12 December 19
Vermont December 4 December 14 December 21
Virginia December 4 December 14 December 21
Washington December 4 December 14 December 21
West Virginia December 4 December 14 December 21
Wiconsin December 1 December 13 December 20
Wisconsin December 1 December 13 December 20
Wyoming December 1 December 13 December 20

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Order Status

  1. What is the status of my order?
  2. Can I track my order?
What is the status of my order?

Wine orders will typically ship via UPS Ground or FedEx Ground within two to three days of purchase and will take anywhere from 2 to 10 days to arrive depending on the product's origin and destination. Please remember that someone 21 or older must be available to sign for shipments containing wine.

Can I track my order?

Yes. On the Order History page you can view your order history and view the tracking number once it's provided by the carrier. Please remember that someone 21 or older must be available to sign for shipments containing wine.

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Wine Store

  1. What is the Wine Store?
  2. Are Wine Store orders part of my club shipments?
  3. Who can order from the Wine Store?
  4. What wines are available in the Wine Store?
  5. When will my Wine Store orders be shipped?
What is the Wine Store?

You can use the Wine Store to shop for wines from the The New York Times Wine Club wine collection. The Wine Store allows you to build an order containing 2, 6, or 12 bottles selected by you. Use it to order more of the wines you love, or to try wines you haven’t yet received.

Are Wine Store orders part of my club shipments?

No, Wine Store orders are additional, optional orders you place at your own discretion. Wine Store orders do not affect the contents or timeline of your upcoming club shipments. Those club shipments will still be sent as scheduled.

Who can order from the Wine Store?

The Wine Store is available to anyone currently subscribed to the The New York Times Wine Club wine club.

What wines are available in the Wine Store?

The wine list in the Wine Store is comprised of wines that are currently in stock, including both wines that you have and have not received.

When will my Wine Store orders be shipped?

Wine Store orders are processed to be shipped as soon as the order is placed.

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Credit

  1. What are credits?
  2. How do I earn credits?
  3. Do my credits expire?
  4. Can I use credits on Wine Store purchases?
What are credits?

Credits are a discount that can be applied to your wine club shipments. Your credit balance is displayed in the "Wine Club" tab of the site. When a club shipment is processed, the dollar value of your credit balance is automatically deducted from the price of the shipment. Credits carry no cash value and can only be used toward wine club orders purchased through the The New York Times Wine Club website. Credits are not transferable.

How do I earn credits?

Currently, credits are only issued on a discretionary basis. However, we have plans to make it easy to earn credits on your own in the future!

Do my credits expire?

Credits expires 120 days after the date it is issued. If your balance is composed of credits issued at different times, the appropriate value will expire on a rolling basis.

Can I use credits on Wine Store purchases?

Credits can only be used on wine club orders. They cannot be used on Wine Store purchases. The Wine Store does accept promo codes, which are offered to members from time to time via special promotional emails.

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